Mobile Semantic Analysis Tool: Key to Efficient Mobile Customer Service

[] Helsinki, Helsinki – AppFollow, a platform for mobile product management, app reviews monitoring and management, announced a new powerful addition to their toolkit – Semantic Analysis Tool. This expansion of the AppFollow platform enables brands to get highly relevant insights on user experience in seconds and detect potential lacks before they got critical.

The new Semantic Analysis Tool enables Product Owners, UX designers, Developers, and Customer Success and marketing managers to track what mobile app users from different locations think about their app, a particular feature or the most recent update.

The tool leverages the power of Smart AI system to automatically group feedback by topics and separate bugs in an interactive visual chart. In case the AppFollow users want to drill into further details, they can go to the full review list on a certain topic directly from the chart. This will certainly help to identify questions that require an urgent answer in the first place.

“Now more than ever brands need to have tools that enable faster and deeper user-satisfaction and app reviews analysis,” said Julia Zhavnerchik, Product Manager at AppFollow. “After a positive experience testing the Semantic Analytics tool, 8 out of 10 AppFollow customers have noticed that they reacted to critical bugs 3 times faster.”

Good brands reply to their users’ reviews on app stores, but ideal brands take care of users’ needs by identifying how they feel about their app features offered in it. To understand what your users need to feel satisfied, insights about what affects their experience can come handy.

Semantic Analysis Tool is available at no extra charge as a part of the AppFollow Premium and Enterprise plan.AppFollow

AppFollow is a platform that tracks changes happening with mobile apps in the most popular app stores and notifies app owners about them via integration with 30+ services. All Material and Software (C) Copyright 2019 AppFollow. All Rights Reserved. Apple, the Apple logo, iPhone, iPod and iPad are registered trademarks of Apple Inc. in the U.S. and/or other countries. Other trademarks and registered trademarks may be the property of their respective owners.

###Ekaterina Makulova
Marketing Manager
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