Mumbai – CRMNEXT, the world’s leading CRM solutions in the banking and insurance industry, has announced the launch of its solutions that enables seamless business continuity and power growth of the Financial Industry during this pandemic. These solutions include the AI powered smart instant account opening to boost customer acquisition, smart virtual relationship management solutions, cloud telephony integration for call centers to enable agents work from their homes, Digital Lending journeys with robotic process automation for faster, customized and seamless loans.
The COVID-19 pandemic left the industry to a challenging environment of not knowing how to engage with the customers effectively and safely. The Financial Industry was at a critical juncture and there was a need for offerings that could be delivered anytime, anywhere for personalized engagements and instant fulfillment. CRMNEXT new covid-19 solutions fulfil these needs, by enabling extreme self service and remote engagement for onboarding new customers from their home with video based eKYC functionality, AI powered mobile apps and cloud telephony integration, instant loan approval functionality and customized digital journeys with personalized offers.
Mr. Sushil Tyagi, Executive Director, CRMNEXT, said, “Our new solutions will enable the financial industry to effectively boost its engagement rate, retention rate, and conversion rate; this will help them in differentiating their offerings from the competitors during the COVID-19 pandemic.”
CRMNEXT is the global leader in banking, insurance and financial CRM solution with customers which include TATA AIA, SBI Life Insurance, Bajaj Allianz, HDFC Bank, ICICI Bank, Axis Bank, State Bank of India, National Bank of Oman, National Bank of Fujairah, etc.
CRMNEXT, Inc. is the leading global CRM software solution provider in Insurance CRM and Banking CRM services. It is used by more than 1 million bankers to manage more than a billion customers on its platform globally. A Gartner Magic Quadrant Challenger company, CRMNEXT picks up where traditional CRMs leave off providing work simplification, robotic automation, immediate results, and greater empowerment for both team members and customers.
CRMNEXT eliminates the artificial barriers between human and digital channels, enables innovation and world-class, omnichannel customer interactions from a single, unified platform. It has to its credit the largest banking CRM implementation globally. It has become the largest CRM in insurance services by effectively recalibrating the potential for both large and small organizations to grow assets, quality relationships, profitability, service, and innovation.
For more information, visit www.crmnext.com
COVID19 Solutions- http://crmnext.com/growth-solutions-covid19/