AC InfoSoft Launched VICIDial Customization Services

AC InfoSoft, a leading VoIP company, launched VICIDial customization services. The company has a team of experienced VICIDial experts, who will handle customization services. VICIDial experts of the company will provide custom development services to build unavailable modules and features. Along with custom development, the company will provide some other services as part of VICIDial customization.

According to the shared details, the company will provide VICIDial customization services in three different ways:

1. VICIDial custom development and customization
2. VICIDial add-on integration and
3. VICIDial API/solution integration

The company shared a brief of each type of VICIDial customization services. The brief shared by the company is as below:

1. Customization and custom development

The company announced that it will provide customization of the theme as per the requirement to improve UI UX. Moreover, the company will improve the functionality and accuracy of any existing module as per the needs of the customer. Furthermore, the company will develop a completely custom feature or module to benefit businesses using VICIDial.

2. Add-on integration

AC InfoSoft announced that the VICIDial experts of the company have built various ready to use add-ons, which are available as plug and play modules. The company offers these modules to add added functionalities to the VICIDial call center software. The list of available VICIDial add-ons offered by AC InfoSoft is as below:

• Web-phone
• Custom voice logging
• Sticky Agent
• Soundboard Avatars
• Disposition Bucket
• Survey
• Custom billing
• Advanced Security
• Plug and Play APIs
• Hotkeys
• Graphical Reports

3. API or software integration

AC InfoSoft announced to offer integration services to add solutions or APIs in this open source call center solution. Some major integration services covered by AC InfoSoft are listed below:

• SMS
• Email
• Fax
• CRM (Customer Relationship Management) solution
• IP PBX software
• Help desk ticketing solution
• And more

“Along with the aforementioned services, the company also offers a combination of VICIDial customization services. For example, VICIDial WhatsApp integration is one of the services we offer. Here, we offer integration of the WhatsApp business API. Moreover, we provide custom WhatsApp module development service to build a WhatsApp module to let agents use all features with ease”, shared VoIP Team Lead of AC InfoSoft.

About VICIDial
It is an open source call center solution. According to the statistics shared by VICIDial, more than 14000 users use this call center software in one hundred different countries. It is also a cloud-based solution, which comes with a wide array of features.

About AC InfoSoft
It is a VoIP development company. The company has developed various perpetual solutions such as IP PBX, call center solutions, etc. It is renowned for its VoIP development services. Along with, hosted and license-based solutions as well as VoIP development services, the company also offers services for open source VoIP solutions. VICIDial is one of the open source VoIP solutions catered by the company with its services. Visit the official webpage to know more about it here: https://www.acinfosoft.com/vicidial-services/

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